These terms cover both the Website Care Plan and the Social Media Marketing plans offered by Dexoom Digital W.L.L. Please read them before ordering.
1. Website Care Plan
The website build is free of charge; there is no upfront design or development fee.
Every plan carries a 12-month minimum term from go-live, whether billed monthly or paid yearly upfront.
Monthly billing: the first month is paid before work begins; each subsequent month is billed on the 1st.
Yearly billing: the full year is paid upfront in one payment before work begins.
Hosting is included in the plan fee for as long as the plan is active. Domain registration and renewal are billed separately and the domain is registered in the client's own business name.
A content update means one page update, or one reasonable batch of related changes submitted together — not a major redesign or new functionality. Unused updates do not roll over.
This is a managed service: clients do not receive backend or CMS access. Change requests are sent to Dexoom Digital and implemented within the plan's allowance.
After the 12-month minimum term, the client may continue month-to-month or cancel by giving notice. Source files are provided on request if the client migrates elsewhere; our hosting stops once the subscription ends.
If a payment is more than 7 days late, the website may be suspended until the outstanding balance is settled.
2. Social Media Marketing Plans
Marketing plans are month-to-month with no minimum term. Clients may cancel at any time; the current paid month is completed as scheduled.
Paying for a full year upfront earns one month free (11 months' payment covers 12 months of service).
The free month is credited only once the full 12 months of the plan are completed with Dexoom Digital.
Two revision rounds are included per design or reel. Hashtags are written by our team. Bilingual Arabic/English content is included at no extra cost.
The client handles their own comment and DM replies; Dexoom Digital notifies the client of engagement but does not manage inbound messages.
Dexoom Digital does not provide on-site photography or videography. Reels and videos are edited from raw footage supplied by the client, with shot-list guidance provided.
Advertising or boost spend is not included in the package price and is billed to the client separately, directly on the ad platform.
3. Payments & refunds
All fees, once paid, are non-refundable. This applies to monthly payments, full-year prepayments, and the logo design add-on.
For Website Care Plans, this reflects that the website build itself is provided free of charge and the plan fee is what makes that possible; cancelling before the 12-month minimum term does not entitle the client to a refund of amounts already paid.
For Marketing Plans paid monthly, the current billing month is not refunded once it has started, since content planning and work begin immediately.
For a prepaid marketing year, no refund is given for months not yet used if the client cancels early; the free month applies only on full completion of the year, as set out above.
Prices shown on this site exclude 10% Bahrain VAT, which is added at checkout and shown on the invoice.
Card payment on this site is currently a design preview only. No card details are collected, stored or transmitted through this website. Orders are confirmed via a payment link, BenefitPay request, or bank transfer sent directly by our team.
4. General
These plans are offered by Dexoom Digital W.L.L (CR 169658), part of Dexoom Group, Bahrain.
Dexoom Digital may update these terms from time to time; the version published on this page at the time of your order applies to that order.
For questions about these terms before ordering, contact us on WhatsApp or email — details on the Contact page.
