At Dexoom Digital, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our refund and return policy is designed to make the process as smooth and hassle-free as possible.
Return Policy
Eligibility for Returns
- Items must be returned within 2 days of receipt.
- Products must be in their original condition and packaging.
- Non-returnable items include opened software, personal care items, and customized products. Please refer to the full list of non-returnable items in our FAQs.
How to Initiate a Return
-
Contact Customer Support: Reach out to our customer support team to obtain a Return Merchandise Authorization (RMA) number. This number is necessary for processing your return.
-
Pack Your Items: Ensure that the items are securely packed in their original packaging, including all accessories, manuals, and documentation.
-
Ship Your Return: Include the RMA number with your return shipment. Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. In such cases, we will provide a prepaid shipping label.
Processing Your Return
- Once we receive your return, we will inspect the items and process your refund or exchange within [number] business days.
- You will receive a confirmation email once the return has been processed.
Refund Policy
Refunds for Returned Items
- Refunds will be issued to the original payment method used for the purchase.
- Please allow 7 business days for the refund to appear on your statement after processing.
Defective or Damaged Items
- If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.
Sale and Promotional Items
- Items purchased during a sale or promotion are eligible for return, but the refund will reflect the promotional price paid.
Contact Us
If you have any questions or need assistance with your return or refund, please don’t hesitate to contact our customer support team. We are here to help and ensure your shopping experience with Dexoom Digital is a positive one.
Customer Support Contact Information
- Email: info@dexoomdigital.com
- Phone: (+973) 3300 7661
- Business Hours: 10AM – 6PM
Thank you for shopping with Dexoom Digital!