Frequently Asked Questions
PAYMENT
What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience as convenient as possible. These include:
Credit/Debit Cards (Visa, MasterCard, American Express, Discover)
PayPal
Bank Transfers
Digital Wallets (e.g., Apple Pay, Google Pay)
Cash on Delivery (COD) for select locations
Is it safe to use my credit/debit card on your website?
Yes, absolutely. We use advanced encryption technology and secure payment gateways to ensure that your personal and financial information is protected. Your security and privacy are our top priorities.
Can I pay using multiple payment methods?
Currently, we do not support splitting payments between multiple methods. However, you can use one payment method per transaction.
What currencies do you accept?
This is the Our primary currency is Bharani Dinar, but we also accept payments in USD, EUR, and other major currencies.
Will I be charged any additional fees for using certain payment methods?
We do not charge any additional fees for using credit/debit cards, PayPal, or digital wallets. However, some payment providers may apply their own fees, which will be your responsibility.
Do you offer cash on delivery (COD)?
Yes, we offer cash on delivery for select locations. Please check the availability of COD during the checkout process.
Order & Retunrs
How do I place an order?
Placing an order with Dexoom Digital is easy! Simply browse our product catalog, add the items you wish to purchase to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information, then confirm your order.
Can I modify or cancel my order after it has been placed?
If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be modified or canceled.
What should I do if I receive the wrong product or my order is incomplete?
If you receive the wrong product or your order is incomplete, please contact our customer support team immediately. We will resolve the issue promptly and ensure you receive the correct items.
Can I change my shipping address after placing an order?
If you need to change your shipping address, please contact our customer support team as soon as possible. We will do our best to update the address, provided the order has not yet been shipped.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it within 2 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.
Do I have to pay for return shipping?
Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.
What should I do if I receive a defective or damaged item?
If you receive a defective or damaged item, please contact our customer support team immediately. We will arrange for a replacement or refund and cover any associated shipping costs.